Shipping

1. All orders will be shipped either foreign or domestic via United States Postal Service per the selected service during checkout process. In some instances your order may ship the same day it was ordered, but most cases it will ship the next business day. Business day refers to Monday through Friday.

Cancellation & Returns

1. All games carry a 30 day replacement warranty. Systems have a 60 day warranty. We do not refund money.
2. If the order HAS NOT shipped, you may cancel your order by calling us at (541) 751-1100 for a complete refund including shipping costs. After the order has shipped, we do not allow any exchanges. Our policy is that once a game or movie has been received, it has been played or watched. Allowing exchanges would basically be giving free game/movie rental.
3. Shipping costs are not refundable except if the return is a result of our error where you received the wrong item. If the error was ours, we will also pay reasonable shipping cost(s) for you to send the item(s) back to us.
4. Orders placed using a credit card for payment will be credited back to the card used to place the order and will be credited within 3 business days after we receive the returned products.

Return Shipping

1. Reasonable shipping cost is considered standard Parcel Post package mail in the U.S. For example, if you send something back to us Priority Express and it costs you $15.00 to send it, we will calculate what the package would cost to send regular Parcel Post and that will be the amount of your shipping reimbursement. Non U.S. customers, please get a reasonable shipping estimate before contacting us.

Instructions

1. Call us at (541) 751-1100 before sending any items back.